Service with a smile...it brings back welcome memories of the friendly counter person scooping an extra-big helping of ice cream into a chocolate-covered cone (my first real memory at age three), or the shoe salesman who warmly smiled when faced with my hole-in-the-toe sock (I was all of nine years old) and who gave me a wink!
Does service with a smile really matter anymore? Well, according to a recent survey commissioned by shipping and logistics provider DHL, 83 percent of consumers believe that service with a smile is STILL the best path to customer satisfaction.
Is your office environment contributing to or hindering your ability to provide service with a smile? For example, computers and HVAC systems create a lot of heat that can dry out mucous membranes (think of that dry, scratchy throat you've had for some time) and make you more susceptible to colds or the flu. It's hard to deliver service with a smile when you're coughing and sniffling!
An easy, practical solution is to put a few green plants in your office. According to research done at Washington State University, plants create a humidity level matching the recommended comfort zone for humans of 30 percent to 60 percent AND they purify the air.
Then there's your lighting system...light bouncing off a computer screen or highly reflective desk creates glare and eyestrain which can lead to headaches, fatigue, and irritability. Think about repositioning your desk so it is not directly below lights and angle your computer monitor to reduce glare.
Another consideration: do you have a comfortable, ergonomic chair? That nagging backache could be directly related to the type of chair you sit in all day long. And why sit? Varying where you do your work gives all of your muscles a chance to stretch and relax. So... get up, step away from your computer, take your cordless or cell phone if you must, and engage your colleagues in a brisk walk-about while you discuss your business.
It's likely you'll begin to smile more...and isn't that what everyone wants, including customers? Perhaps your "unique promise of value", a phrase coined by personal branding guru, William Arruda, will be your high-quality service consistently delivered with a stellar smile!